At Montgomery Engravers, we understand that our customers may have questions about our products and services. To help, we’ve put together a list of the most common questions we receive. If you don’t find the answer you’re looking for, feel free to contact us directly!
1. What types of products do you engrave?
We specialize in custom labels, signs, plaques, and a wide variety of engraved products. We work with materials like stainless steel, anodised aluminium, brass, and more. Whether it’s for industrial, commercial, or personal use, we can handle your engraving needs.
2. Can I order just one item?
Yes! We cater to both small and large orders, and we can accommodate one-off custom engravings or small batch orders. Whether it's a personalised gift or a bespoke industrial label, we can help.
3. How long does it take to complete an order?
Our standard lead time is between 3 to 10 days depending on the complexity and size of the order. If you need something urgently, we can often expedite the process. Please get in touch to discuss your timeline.
4. What materials do you engrave on?
We can engrave on a wide range of materials including:
Stainless Steel, Aluminium (Anodised & Coated), Brass, PVC & Polycarbonate, Perspex, Wood, And more!
5. Do you offer design services?
Yes, we have an in-house artwork department that can assist with creating custom designs for your engraving. If you have your own artwork, we can work with that too. Just send us the file, and we’ll take care of the rest.
6. How do I send my artwork for engraving?
You can email your artwork to us in a variety of formats, including AI, EPS, PDF, or JPG. If you need help preparing the artwork, our team is available to assist.
7. Do you ship internationally?
Yes, we offer international shipping for our engraved products. Shipping charges will depend on your location, and we can provide a quote once we know the details of your order. We use APC couriers for international next day delivery.
8. What is your return policy?
As our products are custom-made, we do not accept returns unless the item is faulty or incorrect. If you have any concerns, please reach out to us, and we’ll work to resolve any issues promptly.
9. Can you handle large-volume orders?
Yes, we can accommodate high-volume orders, whether it’s for large-scale industrial projects or bulk custom labelling. Contact us for more information on how we can support your large orders.
10. How can I get a quote for my project?
You can get a quote by contacting us via email or phone. Provide as much detail as possible about your project (e.g., quantities, materials, design preferences) and we’ll provide you with an accurate quote.